Support
welcome to CUSTOMER SUPPORT
Our customer support team is here to ensure your TEMPSTORE hire experience is simple and stress-free.
Whether you need help choosing the right unit, arranging delivery, or getting technical support during your hire period, we’re committed to providing fast, friendly assistance every step of the way.
Contact Information
SERVICING and MAINTENANCE
Certified Inspections
Before delivery, all equipment undergoes a full refurbishment at our specialist workshops.
Our team of engineers perform all repairs, maintenance, and modifications. Once completed, the equipment is signed off by our in-house quality management team.
All refrigeration equipment undergoes a 49-point pre-delivery check, F-Gas leak inspection, and final electrical safety check, carried out by industry recognised, qualified Dawsongroup engineers.
Copies and records of these checks are available upon request.
Our engineering team ensure that all equipment is pre-set and ready for each application required, as per the customer request and requirement.
Remote Support
We have a range of online logging systems that can be installed on all units, enabling us to offer remote support, fault finding, and system setting changes where the need arises.
Our support engineers work alongside our Service team and are on hand to offer immediate technical support to customers and attending engineers.
Breakdown
We provide customer support 24 hours a day, 365 days a year, ensuring that your call is always answered by our team, not a third party. We endeavour to respond to all callouts within 4 hours.
Our nationwide team of directly employed and approved sub-contractors are extensively trained in problem resolution, focusing on identifying the root cause of issues and not simply fixing symptomatic faults.
Documentation and Training
We pride ourselves on delivering exceptional customer support. We create customised support manuals for each individual piece of equipment hired, ensuring customers have all the necessary information, including operation instructions.
Commissioning and training will be carried out at a pre-arranged time and date to suit the customer.
Our team are available to answer questions and provide support throughout the full hire duration.
Servicing
All equipment on-hire receives two fully inclusive services per year.
We include repairs to the fabric of the structures, the inflation and pressure control systems in addition to any refrigeration equipment. This ensures that the equipment is kept operating as efficiently as possible.
CUSTOMER SATISFACTION
To ensure that our customers receive quality service at every stage, from initial order placement to post-delivery, our Customer Care Manager will reach out to conduct a Customer Satisfaction Questionnaire one month after delivery.
This proactive approach enables us to address any shortcomings promptly and effectively, facilitating continuous improvements to our customer support framework.
